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Support

How can I cancel my order?

You may be able to check the shop’s attitude regarding cancellations via their Policies page (which can be found in the “Shop Info” box on the left column of the shop page). You can request a cancellation through a link in the order info if less than two days have passed since the order and the order has not shipped. Otherwise, you will have to contact the seller directly. Keep in mind that sellers are not required to honor cancellation requests

How can I check my order status?

For questions about your order, you should ask the seller directly. This applies to:

Orders placed on Seller-Bay.com
Order placed on seller personal websites that are powered by SellerBay and use SellerBay Checkout.

Contact your seller.

The best way to do this is through our onsite messaging system, Conversations.

To send a conversation to a seller:

Click Contact The Shop to the right of the page.

When can I expect refund for my returned item?

If you haven't already, be sure to contact your seller directly to ask about your refund.

If you forget your password, the system can e-mail you a link that you can use to reset it. In order to use this, you must remember your usernameand have supplied a valid e-mail address when you registered for an account.

To use the password reset, select the Login option on the top of your screen. In the window that pops up, you will see a link that says: Forgot your password? Click here to request a reset. Click on that link and follow the instructions on the page.

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