FAQ

How do fees work on Seller Bay?

Joining and starting a shop on Seller Bay is free. There are three basic selling fees: a listing fee, a transaction fee, and a payment processing fee.

It costs USD 0.o0 to publish a listing to the marketplace. A listing lasts  until the item is sold. Once an item sells, there is a 10% transaction fee on the sale price (including the shipping price you set). If you accept payments with PayPal, there is also a payment processing fee based on their fee structure.

Listing fees are billed for $0.20 USD, so if your bank’s currency is not USD, the amount may differ based on changes in the exchange rate.

 

What do I need to do to create a shop?

It’s easy to set up a shop on Seller Bay. Create an Seller Bay account (if you don’t already have one), set your shop location and currency, choose a shop name, create a listing, set a payment method (how you want to be paid), and finally set a billing method (how you want to pay your Etsy fees).

 

How do I get paid?

If you accept payments with PayPal, funds from PayPal sales on Seller Bay will be deposited into your PayPal account. We encourage sellers to use a PayPal Business account and not a Personal account, as personal accounts are subject to monthly receiving limits and cannot accept payments from buyers that are funded by a credit card.

 

Do I need a credit or debit card to create a shop?

No, a credit or debit card is not required to create a shop. To be verified as a seller you have the choice to use either a credit card or to register via PayPal. You will not incur any charges until you open your shop and publish your listings.

What can I sell on Seller Bay?

Seller Bay provides a marketplace for crafters, artists and collectors to sell their handmade creations, vintage goods (at least 20 years old), and both handmade and non-handmade crafting supplies.


When can I expect refund for my returned item?

If you haven’t already, be sure to contact your seller directly to ask about your refund.

To send a conversation to your seller, visit and click Contact The Shop to the right of your order.If you checked out as a guest, you can contact the seller by replying to the receipt email that was sent to you after purchase.

If You Paid with a Credit Card Directly on SellerBay:

  • After your refund has been issued, it may take 3-5 business days to appear on your credit card statement. Occasionally, refunds issued to non-US credit cards can take up to 30 days to appear.
  • A credit card refund can only be issued to the card used for the original purchase. It’s not possible to have your refund issued directly to a different card.
  • If the original card used for payment is no longer valid and a replacement card has been issued, the refund should appear automatically on your new card. If a replacement card hasn’t been issued, please get in touch with your credit card provider for more information about how to receive your refund.
  • If you have an  SellerBay account and want to review your order’s refund history, click  and then the View Receipt button next to the transaction.

If You Paid via PayPal:

  • If you’re waiting for a refund through PayPal, double check your PayPal account and ask your seller directly about the refund.
  • If you paid using a credit card without signing in to a PayPal account – using PayPal Guest Checkout – the money will go back to your credit or debit card. It can take up to 30 days for the refund to show up on your card statement.
  • If the transaction is over 60 days old, the seller has to use PayPal’s “Send Money” feature to send the refund to your PayPal account.

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